WINNER: Shark Helmets

It’s a rare occasion when Customer Service actually exceeds my expectations anymore. But Tucker Rocky Distributing, the US distributor for Shark Helmets, has done that in a big way.

Not long ago, I dropped my Shark Evoline helmet while working in an intersection. The helmet bounced and then broke the slide mechanism for the internal sun visor. The top of the helmet was also scratched.

Since I paid a lot of money for this helmet, and I really like it a lot, I wanted to see if the helmet could be inspected to ensure that its protective qualities had not in any way been damaged; and to learn if the broken parts could be repaired. So I contacted Shark via their web site, after which I very quickly got a referral to Tucker Rocky Distributing, and a reply message from Tucker Rocky Distributing asking me to return the helmet to them for inspection.

I returned the helmet to Tucker Rocky Distributing and waited. There was no communication from anyone, and my email inquiries received no answer. This frustrated me a bit until I received that unexpected knock at the door for the delivery of my helmet just about 2 weeks later. I was shocked to learn that Tucker Rocky Distributing had repaired my helmet at NO COST to me!

And not only did they repair what was broken, they also upgraded some other components in the helmet to the new Shark Evoline 2, which totally fixes the couple of things that always bugged me about the helmet.

They not only fixed my favorite helmet, they made it better by upgrading parts that were not damaged in the first place. And that’s a big WIN for Customer Service!