The Death of Customer Service

Chris Pirillo is of the opinion that Email is dead. Chivalry is all but dead. And make no mistake about it, Customer Service is absolutely dead - Stone Cold Dead. Stick a fork in it - it’s done!

When I call a US based company I expect to have my call answered by a call center in the United States by an operator that actually speaks and understands ENGLISH! Is it so much to ask that we actually keep jobs here in the United States? If I’m going to spend my US Dollars on a US Product, that’s where I want my money spent. On jobs for citizens of these United States.

I am completely disgusted with the way I get treated when I phone customer service lines and I’m not going to take it anymore. This new section of my blog is dedicated to shining the light on companies that get it wrong. And, should any one company ever get it right, I’ll be sure to shine a light on them here as well. Both the losers and the winners deserve to be recognized publicly. Sadly, I suspect you’ll mostly be reading about losers for the foreseeable future.

As you may have guessed, even as I write this entry, I have a burning dissatisfaction with at least one company that I’m currently doing business with… but not for much longer. I’m going to fire them and have them replaced just about as quickly as you can read this blog entry. And I’ll be writing about those losers ASAP! I can’t wait to share my experience with you. You deserve to know who cares about their customers – and who doesn’t. Perhaps you can avoid the same mistakes that I have made.