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Costco
PO Box 34331
Seattle, WA 98124

To Whom It May Concern,

On Thursday, December 8th, at approximately 6:30 PM, I attempted to return a defective item to your Boise, ID location, store #761. The Membership Manager, I believe his name was Richard, refused to honor your policy of allowing me to return any item that I am dissatisfied with. The defective item was a Seagate Flexgo Hard Drive and was being returned in accordance with all of your posted return requirements.

In short, your manager was rude to me; and he was even going to open a brand new item, making it unsellable, just to make his case for why he was refusing my return.

I successfully returned the item to the Nampa Store the following morning without any difficulty. But I am offended by your managers actions towards me; and have since learned that he placed an administrative hold of some kind on my membership. I don’t know what this means, or what implications it might have if I had any intention of ever returning to your Boise location.

To resolve this matter, I would like to receive a written apology from the Membership Manager that was so very rude to me. I would like the administrative hold removed from my account. And I would like for the manager in question to receive remedial training in Customer Service and your Returns Policy.

Tried to upgrade my modem with Clear today using Online Chat. Chat Transcript Follows:

>>>
Chat Transcript
Hello Michael. Please wait while we find a CLEAR specialist to help you.
Your question is: Can I upgrade my current modem to a modem with WiFi built-in?
You have been connected to Leigh.
Leigh: Michael, thank you for chatting with Clear. So I can help, may I please have the 10 digit phone number on the account?
Michael: [Redacted]
Leigh: Thank you for that information, let me try pulling up your account.
Michael: My Customer ID is [Redacted], name on account is [Redacted].

Leigh: Thank you for patiently waiting. How may I assist you?
Michael: Can I upgrade my current modem to a modem with WiFi built-in?
Leigh: One moment please. let me check the account
Leigh: I would be happy to help you further. Would you verify the account please by telling me the name of your first pet?
Michael: [Redacted]